Article by Jacquie Miller, Ottawa Citizen
Tired of waiting for your weed to arrive from the Ontario government’s online store? You’re not alone.
Three weeks after Canada legalized recreational marijuana, the country’s largest province is still struggling to fill orders and deliver them. The Ontario Cannabis Store has been flooded with complaints about slow delivery and poor customer service.
The problems might drive customers back to the illegal market — and it might be hard to win them back, warn some cannabis experts.
Others say a few kinks are to be expected as the province establishes the country’s largest legal pot retailer.
The Ontario Cannabis Store says it has hired more staff to answer the jammed phone lines and respond to emails. Officials promise they are working to improve the operation of the distribution facility.
Be patient, they plead.
Many questions remain, though. The Ontario Cannabis Store declined to say how many staff it employs now and how many it has added, how it predicts how much cannabis is needed; and who’s running the distribution facility.
Ontario Finance Minister Vic Fedeli added a layer of mystery to the saga with his suggestion that lying criminals can take the blame because they gave the government bad advice on how many Ontarians would buy pot.
Here’s what is known:
It’s not a problem with supply
Elsewhere in Canada, some stores and online portals run by both government agencies and private businesses have reported shortages of cannabis. Quebec’s government stores have closed from Monday to Wednesday because there isn’t enough stock. Some stores in western provinces closed temporarily or have limited supply.