‘Worst Dealer I’ve Ever Had’: Cannabis Customers Leave OCS Harsh Reviews

Article by Laura Osman, CBC News

'Worst dealer I've ever had': Pot customers leave OCS harsh reviews Facebook Twitter Reddit LinkedIn Missing deliveries, poor customer service irk Ontario Cannabis Store's earliest clients Laura Osman · CBC News Alex Newcombe says he's had better customer service from drug dealers in dark parking lots than he has from Ontario Cannabis Store. (Jennifer Chevalier/CBC)

Marijuana users in Ontario have been frustrated with the delivery backlog at the Ontario Cannabis Store (OCS) since the drug was legalized last week, but it’s the customer service that really has some customers fuming.

OCS opened Oct. 17, but one week later many customers who purchased marijuana online still haven’t received their orders. Many who’ve tried to contact the store say the phone number is out of service and their emails have gone unanswered.

“This is above and beyond the worst dealer I’ve ever had,” said Alex Newcombe, a longtime advocate for pot legalization.

Newcombe said he spent two hours on hold, waiting to find out why his order still hasn’t been shipped. He said he’s had better customer service experiences waiting in dark parking lots to buy drugs from a dealer.

When CBC called the 1-888 number on the store’s website Tuesday, it took two hours before someone picked up. At other times, calls to the same number were met with an out-of-service message.

Read the full article here.

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