Marijuana users in Ontario have been frustrated with the delivery backlog at the Ontario Cannabis Store (OCS) since the drug was legalized last week, but it’s the customer service that really has some customers fuming.
OCS opened Oct. 17, but one week later many customers who purchased marijuana online still haven’t received their orders. Many who’ve tried to contact the store say the phone number is out of service and their emails have gone unanswered.
“This is above and beyond the worst dealer I’ve ever had,” said Alex Newcombe, a longtime advocate for pot legalization.
Newcombe said he spent two hours on hold, waiting to find out why his order still hasn’t been shipped. He said he’s had better customer service experiences waiting in dark parking lots to buy drugs from a dealer.
When CBC called the 1-888 number on the store’s website Tuesday, it took two hours before someone picked up. At other times, calls to the same number were met with an out-of-service message.