Ontario Cannabis Store Blames Licensed Producers For Delivery Delays

Article by CBC News

Ontario Cannabis Store blames licensed producers for delivery delays Facebook Twitter Reddit LinkedIn OCS says delays due to labelling mixup, but declines to give details The Canadian Press A worker examines cannabis products at the Ontario Cannabis Store distribution centre. (The Canadian Press) Cannabis buds sit in a drying rack in this photo. The Ontario Cannabis Store, put in place Oct. 17 by the government of Premier Doug Ford as the only way for people in the province to obtain recreational marijuana legally, has prompted an avalanche of customer complaints. (Tijana Martin/Canadian Press) Product on pallets are pictured at the Ontario Cannabis Store distribution centre. Adding to the store's woes have been rotating strikes at Canada Post, the company the cannabis retailer is using to get packages to customers. (The Canadian Press/Submitted by Ontario Cannabis Store)

Ontario’s government-run online cannabis retailer, already facing many complaints in the weeks since legalization, has blamed producers licensed by Health Canada for what it calls a labelling mix-up that delayed delivery of some products.

In an email to affected customers this week, Patrick Ford, the chief executive officer of the Ontario Cannabis Store said the province’s only legal outlet for recreational pot, had put in place unspecified measures to prevent a recurrence. Ford also promised packages would leave the store’s distribution centre on the weekend.

“The OCS sincerely apologizes for how long you have had to wait for your order,” Ford said in the email. “As a small gesture of our appreciation for your patience we are providing you with a refund of the $5 shipping fee you paid.”

According to the email, the promised shipping refund applies only to people who ordered affected products from the online store on Oct. 17 — the day recreational pot became legal in Canada — or Oct. 18, but not to those who ordered in the ensuing days, had their payments accepted, but also didn’t receive their purchased product because of the mix-up.

Asked for further specifics, Ford would not say how the mislabelling occurred or which products were affected. He would also not say how many customers were impacted, what the mistake was costing the government-run agency, or what measures had been put in place to ensure the problem did not happen again.

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