Ombudsman Reviewing Over 1,000 Complaints About Ontario Cannabis Store

Article by City News

Ombudsman reviewing over 1,000 complaints about Ontario Cannabis Store BY NEWS STAFF A look at the homepage for the Ontario Cannabis Store website as viewed on desktop. Image Credit: OCS

Ontario’s Ombudsman says his office has received over a thousand complaints about the Ontario Cannabis Store (OCS) since it opened online on Oct. 17.

In a statement released Wednesday, Paul Dube confirmed the high volume of complaints and said the OCS has been informed of the influx of grievances.

The statement says the most common complaints are about delivery delays, poor communication and customer service, incorrect orders, orders being cancelled without notice or orders that could not be cancelled.

“We have assigned a team of staff to triage complaints and resolve them quickly wherever possible, and we are in regular contact with senior officials of the OCS,” said Dube.

Dube added that the Ombudsman is “an office of last resort” and does not intervene unless all other modes of complaint have been exhausted.

Read the full article here.

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